Course Objective:

Upon completion of the Managing Front Office Operations course, you will be able to:

• Describe how the hospitality industry is structured including the size, target markets, levels of service, ownership, and affiliation, and reasons for traveling.
• Explain how a hotel and the front office are organized.
• Trace the progress of the guest through the guest cycle and explain how front office systems, forms, structure, equipment, and technology to help support each phase of the cycle.
• Identify the types of reservations, how reservations are made, and how reservations are confirmed and maintained.
• List the tasks involved in the registration function.
• Outline front office responsibilities, focusing on communications, guests’ services, guest relations, and security functions.
• Describe accounting fundamentals and analyze basic front office financial statements.
• Summarize the procedures involved in checking a guest out and settling his or her account.
• Explain how a “Night Audit” works and what function it serves.
• Identify basic management functions and how they affect the front office when setting rates, forecasting room availability, budgeting, and evaluating operations.
• Measure yields using revenue management formulas, and explain the various components of revenue management.
• List the human resource tasks involved in the front office functions of recruiting, selecting, hiring, orienting, skills training, staff scheduling, and staff motivation.

Course Inclusion

• Handouts, Materials
•  Lab Manuals
• Soft copy of reference Books

Course Duration:

• Foundation Level 1: 20 credit hours
• Professional Level 2: 40 credit hours

Certificates:

Upon successful completion of training and Internship the graduate students will be rewarded with three certificates, details as below:

• Course completion certificate from Institute
• Course completion certificate from CPD UK
• Internship certificate upon successful completion of Internship period