Front Office Operations Management Training in Dubai

Course Description:

The Managing Front Office Operations course is designed to provide students with a basic understanding of front office procedures in the hospitality industry. Students will understand, organize, perform and evaluate front office functions that are critical to the success of a hotel. Students will be trained in the importance of guest service, along with any technical aspects of front office management.

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The Managing Front Office Operations course is designed to provide students with a basic understanding of front office procedures in the hospitality industry.

Course Objective:

Upon completion of the Managing Front Office Operations course, you will be able to:

  • Describe how the hospitality industry is structured including the size, target markets, levels of service, ownership, and affiliation, and reasons for traveling.
  • Explain how a hotel and the front office are organized.
  • Trace the progress of the guest through the guest cycle and explain how front office systems, forms, structure, equipment, and technology to help support each phase of the cycle.
  • Identify the types of reservations, how reservations are made, and how reservations are confirmed and maintained.
  • List the tasks involved in the registration function.
  • Outline front office responsibilities, focusing on communications, guests’ services, guest relations, and security functions.
  • Describe accounting fundamentals and analyze basic front office financial statements.
  • Summarize the procedures involved in checking a guest out and settling his or her account.
  • Explain how a “Night Audit” works and what function it serves.
  • Identify basic management functions and how they affect the front office when setting rates, forecasting room availability, budgeting, and evaluating operations.
  • Measure yields using revenue management formulas, and explain the various components of revenue management.
  • List the human resource tasks involved in the front office functions of recruiting, selecting, hiring, orienting, skills training, staff scheduling, and staff motivation.

Course Inclusion

  • Handouts, Materials
  •  Lab Manuals
  • Soft copy of reference Books

Course Duration:

  • Foundation Level 1: 20 credit hours
  • Professional Level 2: 40 credit hours

Certificates:

Upon successful completion of training and Internship the graduate students will be rewarded with three certificates, details as below:

  • Course completion certificate from Institute
  • Course completion certificate from CPD UK
  • Internship certificate upon successful completion of Internship period
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