Housekeeping Accommodation Operations Training in Dubai
COURSE OBJECTIVE
House Keeping basically makes the provision of a clean, comfortable and safe environment. As the guest enters the foyer he forms an impression of the establishment from its outward appearance. Then after check-in, the guest comes in to contact with the lift and staircase of the Corridor to reach the allocated rooms or lounge and public areas. By this time he/she closely observes the clear lines decor furnishing etc.
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House Keeping basically makes the provision of a clean, comfortable and safe environment. As the guest enters the foyer he forms an impression of the establishment from its outward appearance.
Thus the prime aim of this well-structured syllabus is to provide a unique balance between theoretical & practical input using advanced teaching aids, followed by an industry visits to observe the real-time operations.
Curriculum
1. Housekeeping
Operation
- Introduction
- Meaning and definition, Importance of Housekeeping
- Responsibility of Housekeeping department
- Personal Hygiene, Sanitation & Safety
- Organization framework of the Department (Large/Medium/Small Hotel)
- Job Description and Job Specification of Staff in the department
- Attributes and Qualities of the Housekeeping staff- skills of a good Housekeeper
- Interdepartmental Coordination with more emphasis on front office and the maintenance department
- Housekeeping control desk, Importance, Role, Co-ordination, check list, key control
- Handling Lost and Found
- Handling of Guest queries, problem, request
- General operations of the control desk
- Role of control desk during Emergency
- The layout of the guest room (Types)
- Types of guest rooms
- Furniture/Fixtures/Fittings/Soft Furnishings/ Accessories/ Guest Supplies/Amenities in a guest room (to be dealt with in brief only)
- Characteristics of a good cleaning agent
- Types of cleaning agent
- Cleaning products (Domestic and Industrial)
- Room Cleaning and Public Area Cleaning Procedures.
- Types of Equipment
- Operating Principles of Equipment
- Storage, Upkeep, Maintenance of equipment
- Metal, Glass, Leather, Rexene, Ceramic, Wood, Wall and floor covering
- Bed making procedures and preparing amenity checklist.
- The content of this course outline is subject to changes. Material may be added or deleted from courses. Course content is revised on an ongoing basis to ensure the relevance and accuracy of information. The instructor will notify students of changes as soon as possible. The course schedule may also need to be adjusted from time to time. In all cases, content will be equal to or greater than the original.
- Handouts, Materials
- Lab Manuals
- Soft copy of reference Books
- Foundation Level 1: 20 credit hours
- Professional Level 2: 40 credit hours
- A course completion certificate from Institute
- A course completion certificate from CPD UK
- Internship certificate upon successful completion of the Internship period
