.Rapport and the Components of Communication
. Sensory Acuity
     Representational Systems
     Language Preference (primary system)
     Eye-Accessing Clues (lead system)
     Calibration
     Congruence/Incongruence
. Submodalities and Their Key Drivers
. Meta-programmes
. Anchoring
. Conscious/Unconscious
     Role and Function of Your Unconscious
. The Filters of Perception
. Language
     Hierarchy of Ideas
     Chunking
     The Meta-Model
     The Milton Model
     Presuppositions & their Structure
     Metaphors
. States
     Present State/Desired State
     Mind/Body Interaction
. Logical Levels and Other Hierarchies of Thinking
. Learning Levels
. Perceptual Positions
. Time and Its Perception
. Inner Parts & Personality Facets
. Beliefs and What They Do For Us
. Values and Their Hierarchies
. Strategies
. Modelling: an Introduction with exercises