ITIL 4 Foundation Certification Training Course in Dubai

The Foundation module of ITIL Certification Training is an entry-level qualification and is designed for professionals who are just starting to work with ITIL 4. However, as ITIL 4 is a system change, it is also suitable for existing IT Service Management staff who want to update their ITIL knowledge. If you work in the IT department of your organization and need to understand the basic concepts of IT and digital service delivery, this is the time to start. The ITIL 4 Foundation module is designed to introduce you to IT service management, using a comprehensive operating model for the creation, delivery and continuous improvement of digital products and services.

This module must be completed before you can take any of the Advanced Specialist, Strategist or Leader modules.

Prerequisites of Certified ITIL Course in Dubai

The ITIL 4 Foundation has no formal prerequisites, so anyone can attend.


ITIL 4 Foundation.


ITIL Certification material for ITIL 4 Foundation provided.

Target Audience

It is aimed at anyone who wants to gain a basic understanding of the ITIL framework.

For IT professionals who are interested in implementing or have implemented ITIL in their organization.

Skills Gained during ITIL Certification Training

  • Introduction
  • Key Concepts of Service Management
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
  • The ITIL Guiding Principles
  • The Service Value Chain
  • General Management Practices
  • Service Management Principles
  • Technical Management Principles

Course Outline of ITIL Certification Course in Dubai



The role of IT Service Management as a key strategic capability within organizations hoping to stay relevant in the face of rapid advancements in technology.

The structure and purpose of the new framework, ITIL® 4, which provide guidance around two key components: Service Value System and the Four Dimensions Model.

An outline of the Service Value Chain, ITIL® Practices and Principles, and the elements of the Four Dimensions Model.

Key Concepts of Service Management

The nature and values of Service Management, including the new focus of ITIL® 4 on stakeholder value, detailing the relationship between Organizations, Service Providers, Service Consumers, and other stakeholders

The management of Products and Services that organizations offer and how these are supplied with resources, to improve and focus Service Offerings to target consumer groups

The areas to consider when evaluating the value of service relationships with consumers, based on how they are affected by the outcomes, costs, and risks involved

The Four Dimensions of Service Management

An introduction to one of the central focuses of ITIL® 4, the Four Dimensions Model, and how its elements must collaborate to provide different perspectives to the Service Value Chain

Detailed outlines of the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes. This includes the role they play in IT Service Management, their main principles, and examples in relation to the ITIL® framework, and factors to consider within organizations

The ITIL Service Value System

An introduction to the second central focus of ITIL® 4, Service Value System, including its purpose and relevant inputs and outputs

The relationship between the five components of the SVS model and how they interact to provide a clear framework that ensures the effective functioning of Service Management

A description of ‘silos’ and how the SVS is best used to discourage them and manage change more effectively

The ITIL Guiding Principles

The seven core principles that determine how ITIL® operates

An explanation of how organizations must follow these principles when choosing to adopt a new ITSM framework, fully understanding the message and value, and communicating this with their stakeholders.

The Service Value Chain

An operating model for service creation, delivery, and continual improvement.

The six activities that form the Service Value Chain are intended to help the creation of products and services focused on value.

The model is designed to be flexible and adaptable to different approaches and business needs.

General Management Practices

Management practices are organizational resources designed to accomplish specific objectives

An overview of the four categories of organizational resources

Effective use of management practices will ensure businesses can put their service on the market quickly and efficiently

Service Management Principles

An overview of the various Service Management Practices designed to improve the implementation of ITIL® 4

Detailed outlines of Availability Management, Business Analysis, Change Control, and Release Management

The stages of Service Level Management, including defining, recording, and managing service levels

Technical Management Principles

Deployment Management is a key type of Technical Management and is designed to transfer new or changed software, hardware, processes, and documentation

Infrastructure and Platform Management enables the further monitoring of technology solutions

Software Development and Management ensures that applications meet internal and external stakeholder needs

Major Objectives of Our ITIL Training Institute

Applying ITIL® ideas, tools, and techniques to improve business productivity and profitability by optimizing the customer experience.

  • Understanding how to mechanize standard tasks and apply lean norms to improve the effectiveness of IT service management forms in this ITIL® 2011 foundation planning.
  • Learn and implement the IT Service Management best practices, principles, key concepts, and process models required to pass the ITIL® Foundation certification exam.
  • Expand customer satisfaction, improve service levels and optimize outsourcing, reduce costs, increase openness of benefits and improve your ability to manage change using ITIL® methods.
  • Gain an understanding of the scope, purpose, and objectives of service strategy, service design, service transition, service operations, and continuous service improvement.
  • Join methods and teams and save costs by using tailored and justified processes.
  • The ITIL Foundation course provides individuals with a whole framework of procedures to enable them to learn proactive techniques to improve business performance through IT

Why Choose NLPTEch for Best ITIL Certification Training in Dubai

20+ Years of Professional Experience

  • Internationally Certified and Recognized Centre (Certified from USA and UK)
  • Internationally Certified Trainers from Microsoft, CISCO, EC Council, American Board of nlp, CBD and many more
  • Free Course Repeat Facility with No Hidden or extra Cost
  • 100% Job Placement Guarantee
  • Interview Assistance
  • Business Startup Assistance
  • FAQ about ITIL Training and Courses

Cost of ITIL Certification in Dubai

ITIL V4 Foundation

Nlptechforma is the most trusted institute offering courses at affordable prices. ITIL Foundation course cost will be AED 3,500/-


WHY DO WE NEED ITIL® 4 Certification Course?

Simply, ITIL® 4 Certification Course  reflects the new ways of working that are associated with the digital revolution.   This course is specifically recommended and aimed at IT Managers/ IT Support Managers, Quality Analysts, Service Delivery Managers/ Associates, Application Managers, IT Developers/ IT Development Managers, Database Administrators, IT Audit Managers, IT Architects, IT Executives, Business Operation Managers, IT Consultants, ITSM Trainers, and Facilitators.


If you want to continue your ITIL® 4 education, you need to take the ITIL® 4 foundation Training Course.


November 2019: starts the ‘ITIL® 4 Specialist: Create, Deliver and Support’ and ‘ITIL® 4 Strategist: Managing, Planning and Improving Strategies’ modules from the ITIL® 4 Managing Professional.

Why choose NLPtechfor ITIL Training in Dubai?

NLPTechTraining Institute, an Accredited Training Institute provides state of the art ITIL certification training in Dubai.
ITIL certification training, you get in-depth preparatory help for ITIL examination, comprehensive courseware, credits toward advanced level ITIL certification, downloadable courseware and post-workshop assistance, etc.

What is the format of the ITIL 4 Foundation Certification Exam

It is a multiple-choice question exam paper and has 40 questions in it. The duration to solve the paper is 1 hour/ 60 mins.


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